Deposit to the Wrong Network? OKX and Binance Recovery (2026)

Checked on October 18, 2026. Recovery rules, fees and processing times come from the OKX and Binance help centers, announcements and blogs listed at the end; network lists and withdrawal fees come from both exchanges' public fee data, fetched the same day. Neither exchange guarantees a recovery, and both can change these rules.

Don't send more to "test" it. First work out where the coins landed. If they reached an address your exchange controls, as in most wrong-network, unsupported-token, missing-memo and old-address cases, the exchange may recover them on request. If they reached your own wallet and you hold its seed phrase or private key, you may be able to move them yourself. If they went to someone else's address, only that person or platform can send them back.

Sent over Taiko? Neither exchange accepted deposits on the Taiko network on October 18, 2026, so it's an unsupported-network deposit: see Taiko and other unsupported networks. Sent USDT from Binance to OKX over BEP20? See the BEP20 trap.

First steps

If the withdrawal is still pending, cancel it. OKX's Chinese help page on missing memos says a withdrawal that is still pending can be cancelled within 1 minute if a cancel option appears; once it's being processed or has been sent, it can't be stopped.
Get the transaction ID (TxID) from the sending platform's withdrawal record and look it up on a block explorer to confirm the network, receiving address and status. Crypto Withdrawal Not Arrived? shows how. Note the sending and receiving addresses, coin, amount, network and time, and screenshot both platforms' records; recovery forms ask for most of these.
On OKX, check Untradable assets. Crypto sent to OKX over a network it doesn't support is credited there as an untradable asset.
On Binance, wait an hour. Self-service recovery only accepts deposits that still haven't arrived 1 hour after sending.
Ignore third parties offering paid recovery. Only the exchange's own recovery process, or whoever controls the receiving address, can move the coins, and OKX says it doesn't work with any outside service provider on untradable assets. Never give anyone your password, verification codes or seed phrase.

Which case are you in?

"Your deposit address" means one you copied from your own OKX or Binance deposit page.

What happened	Who can act	Outlook
Sent to your deposit address on a network or token the exchange doesn't support (USDT over BSC to OKX, anything over Taiko)	The receiving exchange	Possible, not guaranteed. See OKX, Binance, Taiko and other unsupported networks, BEP20 trap
Missing or wrong memo/tag	The receiving exchange	Recovery request; Binance refunds to the sender. See memo
Sent to an old deposit address	The receiving exchange	OKX still accepts old addresses for now (not in the EEA); Binance has One click arrival. See old addresses
Withdrew to your own wallet on the wrong network	You	Often fixable yourself if you hold the seed phrase or private key and the exchange supports the coin on that network; not guaranteed. See own wallet
Withdrew to another exchange with the wrong network or memo	That exchange	Its rules apply; the sending exchange can't reverse it
Sent to the wrong address, including a poisoned look-alike	Whoever controls it	Usually lost. See wrong address
Below the minimum deposit	The receiving exchange, sometimes	Not credited automatically. OKX recovers some coins through support for a fee; Binance can't help
A 0 amount on-chain, or mining rewards paid to a deposit address	Nobody, in most cases	Generally not credited

OKX: Untradable assets and the Deposit Self-Service Tool

This covers a coin OKX doesn't list, or a listed coin sent over a network OKX doesn't support. If a deposit is just slow, start with OKX Deposit Not Credited.

Check Untradable assets first

Coins sent over a network OKX doesn't support, and some unlisted coins, are credited as untradable assets, which can't be traded, used or sold through P2P until resolved. Other unlisted coins may never show up there; for those, go straight to the Deposit Self-Service Tool below. While OKX is consolidating a delisted or unsupported coin, the Chinese help page says it may not show and can't be withdrawn; that's normal, the funds aren't lost, and it then appears under Assets > Funding account > Untradable assets.

If the coin does show there, you may be able to withdraw it yourself to a wallet or platform that supports the same coin, network and token contract:

App (6.0.29 or later): Assets > Untradable assets (turn on Show untradable assets if hidden) > tap the asset. A Withdraw button means self-service withdrawal is available.
Web: Assets > Withdraw > Untradable tab; the network is preselected.

You pay a blockchain network fee. The English page, which OKX treats as the official text, says the confirmation page shows which asset pays it; the Chinese version instead says the fee is currently settled in USDT. The Chinese page also says untradable assets in a sub-account must first be moved to the main account.

No Withdraw button: the Deposit Self-Service Tool

In the app: Main menu (top left) > Get help > Check recent transactions > Can't find your recent deposit?
Select the crypto and deposit network, enter the TxID and select Check deposit. If the coin or network isn't listed, type it exactly as the sending platform names it; a different spelling can cause wrong handling or delays.
If the TxID can't be found, select Request Help and submit the form. Track it under Help Center > Check your tickets.

OKX says deposits via unsupported networks or of unlisted coins are generally not refundable; it will make reasonable efforts to help, but nothing is guaranteed. Its help center gives no fee or processing time for these cases. An OKX Learn article says support can sometimes retrieve such deposits but that "fees or minimums apply", without giving an amount.

Deposits below the minimum aren't credited. OKX's "deposit not credited" page says they can't be processed, reversed or refunded, while its deposit-fee FAQ says below-minimum deposits of certain coins can be recovered through customer support for an extra fee, so it's worth asking. Mining rewards paid straight to a deposit address aren't supported, and a single transaction bundling several deposits won't be credited, though you can contact support about it.

Binance: self-service recovery, fees and timing

You can apply if the deposit went into your own Binance account, it shows as confirmed on chain, and it hasn't arrived after 1 hour. Not covered: withdrawals from Binance that already left, transfers you sent into someone else's account, deposits to contract addresses outside the BNB Pioneer Burn Program, and applications on someone else's behalf.

Log in, open the recovery form (/my/wallet/uncredited_deposit/form on binance.com), paste the TxID and click Submit. Known transactions fill in automatically; otherwise enter the coin, network, address and amount (up to 8 decimals, no separators). Click Confirm and follow progress in Application Records. Binance may ask for a video proving the deposit.

Binance's fee and time table (self-service recovery FAQ, updated May 29, 2026):

Case	Estimated time	Fee	Result
Deposit without memo or with the wrong memo	7 working days	Network withdrawal fee	Refund
Old or delisted tokens	5 working days	Network withdrawal fee	Refund
Deposit not credited	5 working days	Free	Credit
Deposit to hot wallet	5 working days	Free	Refund
Smart retrieval	7 working days	1 USDT	Refund
Unlisted tokens on supported networks	30 working days	20 USDT	Refund
Listed or unlisted tokens on unsupported EVM networks	30 working days	20 USDT	Refund
BNB Pioneer Burn Program	30 working days	20 USDT	Refund
Deposit restricted	14 working days	Network withdrawal fee	Refund

Credit means the coins land in your Binance account; refund means Binance sends them back (in memo cases, only to the original sending address). Most wrong-network and unlisted-token cases fit one of three rows. A listed coin such as USDT or ETH sent over an EVM chain Binance doesn't support falls closest to "unsupported EVM networks". A token Binance doesn't list, sent on a network it does support, is Smart retrieval if the deposit shows Wrong Deposit, otherwise "unlisted tokens on supported networks". The BNB Pioneer Burn Program covers certain deposits sent to a contract address.

The clock starts once Binance has your information and the fee. Fees apply only on success, can change, and recovery isn't guaranteed. For ordinary deposits, see Binance deposit fees.

Smart retrieval: for some unlisted tokens, the deposit history shows Wrong Deposit. Open it and click Retrieve now (1 USDT). The fee table says 7 working days; the Incorrect Deposits FAQ says up to 14.

Which EVM networks count: the current FAQ names none. A 2023 Binance blog listed OKC, KCC, Cronos, Gate, WEMIX, FON, Ultron and Mantle among others. Binance Academy (updated June 12, 2026) says Binance can't retrieve tokens deposited on an incorrect network, which contradicts the support FAQ. The FAQ governs the recovery form, so you can apply, but don't count on any particular chain being accepted.

Binance can't help with coins sent to an address that isn't Binance's, Binance withdrawals that already left with the wrong address or memo (contact the receiving platform, or Binance support if it was another Binance account), transactions showing a 0 amount, or deposits below the minimum.

Taiko and other networks the exchanges don't support

A network your wallet supports may not be one your exchange supports. Taiko, an Ethereum-equivalent rollup that uses the same 0x addresses, is a current example. OKX Wallet has supported Taiko since May 27, 2024, but neither OKX's exchange withdrawal-network data nor Binance's deposit and withdrawal network list (both checked October 18, 2026) includes a Taiko network or a TAIKO coin. One likely route into this mistake is sending from OKX Wallet on Taiko to your OKX exchange deposit address: the wallet supports Taiko, the exchange doesn't. Binance does have a TAIKO perpetual futures contract, but that's a derivative, not a deposit route.

A deposit sent over Taiko to either exchange is an unsupported-network deposit:

OKX: check Untradable assets, then use the Deposit Self-Service Tool, typing the network name exactly as your wallet shows it.
Binance: the closest category is "Listed or unlisted tokens on unsupported EVM networks" (20 USDT, about 30 working days, charged only on success). Binance doesn't list which chains it accepts, and Taiko isn't on its 2023 list, so the request may be declined.

Exchanges also retire networks. OKX stopped LSK withdrawals on the Lisk network at 06:00 UTC on October 6, 2026 (deposits had already stopped), and G deposits and withdrawals on the Gravity Alpha Mainnet at 08:00 UTC on October 9, 2026. On October 18, 2026, OKX's withdrawal list showed both coins only on Ethereum (ERC20). Check the receiving deposit page every time instead of reusing a saved route.

The BEP20 trap: Binance to OKX

On October 18, 2026, BNB Smart Chain (BEP20) was among Binance's cheapest withdrawal networks: 0.01 USDT, 0 USDC, 0.000009 ETH, 0.00000027 BTC. OKX doesn't accept any of these four over BSC. Its help center says USDT can't be deposited on BSC (BNB still can), and OKX's withdrawal-fee data that day had no BNB Smart Chain network for any of them. OKX warns that sending USDT from a wallet over BSC may result in asset loss.

The names add to the confusion: Binance shows "BNB Smart Chain (BEP20)", while OKX uses "BNB Smart Chain" for anything labelled BEP20, BSC or Binance Smart Chain. And because BSC and Ethereum share the 0x format, an OKX Ethereum address is also a valid BSC address, so a format check can't catch the mistake. Binance does ask whether the receiving address supports the network: when sending to OKX, click No, I'm not sure, choose OKX and click Check instead of confirming. Binance's own withdrawal guide says: "DO NOT select the cheapest fee option."

Choose a network the OKX deposit page lists for that coin. Of the 16 USDT networks in OKX's withdrawal-fee data that day, 10 were also open for withdrawal on Binance, the cheapest (Plasma) at 0.012 USDT, barely more than BSC. The Binance and OKX transfer table shows the networks open on both sides with current fees, and USDT withdrawal fees compares them all. Confirm on the OKX deposit page before sending.

Already sent? OKX's Chinese help page says USDT deposited over BSC shows under Untradable assets as USDT-BSC and can be withdrawn back out over BSC, for example to your Binance USDT address on BNB Smart Chain. The English page doesn't say this, so check for a Withdraw button; otherwise use the Deposit Self-Service Tool.

Going the other way, an OKX address-book entry saved for "All EVM networks" still needs a network Binance supports for that coin. Binance's USDT list on October 18 had no X Layer or Monad, for example. If USDT has already gone to Binance over one of them, apply through self-service recovery under "unsupported EVM networks" (20 USDT, about 30 working days, charged only on success, not guaranteed; see the table).

Withdrew to your own wallet on the wrong network

If you withdrew to a self-custody wallet such as MetaMask or OKX Wallet on the wrong EVM network, the coins did reach your address. OKX explains that its Web3 wallet uses the same key rules as an Ethereum wallet, so the address, private key and seed phrase work on every EVM network, and Binance Academy notes that BNB Smart Chain and Ethereum addresses look identical. Your wallet just isn't showing that network.

In that wallet, or after importing its seed phrase or private key into OKX Wallet or MetaMask, add or switch to the network the coins were sent on.
Hold some of that chain's gas token, such as ETH, BNB or OKB.
On the exchange (on OKX: Assets > Deposit), choose the same coin and that network, copy the deposit address and send the coins back. This only works if the exchange supports the coin on that network.

This needs the receiving address's private key or seed phrase. Enter them only in a wallet app installed from the official source, never in a website, form or chat, and don't screenshot them. If the withdrawal went to another exchange, you don't hold the key; contact that exchange.

Forgot the memo or tag

Coins such as XRP share one exchange deposit address across users; the memo or tag says whose deposit it is. If the deposit page shows one, it's required.

Deposit to OKX: gather the coin, amount, correct tag, the wrong tag you used and the transaction hash, then contact support through the AI chatbot via Get help with tag/memo issues. The ticket asks for your email, TxID, token, amount and network. OKX gives no fee or timeframe.

Deposit to Binance:

Apply through Tag/Memo Recovery (log in, then open /my/wallet/recovery/form/d on binance.com) and track it in Application Records. It costs the coin's network withdrawal fee and takes about 7 working days.
It covers only coins currently listed on Binance; others go through self-service recovery.
A deposit with no memo qualifies only if the network uses one shared address and relies on memos to identify users.
If what's left after the fee is below the minimum withdrawal, Binance can't help.
The coins go back only to the original sending address, which can't be changed.
If the wrong memo belongs to another user, the coins may already be in that account and Binance can't help.

Withdrawal from OKX with the wrong memo: if it can no longer be cancelled (see First steps), contact the receiving platform with the coin, network, amount and transaction hash.

Sent to an old deposit address

OKX began replacing users' deposit addresses on March 27, 2025, at different times for different users; afterwards the deposit page shows an Address Replacement notice. OKX says old addresses still work for now and deposits to them won't be lost during this period. Update saved or allowlisted OKX addresses on other platforms soon. To view an old address in the app (6.169.0 or later): Deposit crypto > coin and network > Address > tap the banner at the top. On the web: Deposit > coin and network > Address > Manage address book > View old address.

OKX in the EEA issued new wallet addresses from April 30, 2024. Deposits to old addresses after that announcement aren't credited automatically; contact support.

Binance retires an old address once you get a new one or 30 days after the retirement email, whichever comes first. Coins sent there are safe but not credited automatically. On the web: Wallet > Transaction History, open the transaction, click One click arrival. In the app: Deposit > Crypto > One Click Arrival. Funds reach the Spot Wallet within an hour; if the button isn't shown, apply via the Deposit Status Query page.

Sent to the wrong address

First check it really is the wrong address. OKX's test: find the receiving address and TxID in the sender's withdrawal record and compare the address with your OKX deposit addresses, including old ones. If it matches, it's an uncredited deposit, not a wrong address; see OKX Deposit Not Credited. If not, and the address came from another platform or person, contact them. Confirmed transactions generally can't be reversed.

If you were tricked, report it: in the OKX app, Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity; on Binance, Report Scam on the transaction's details page. Both exchanges also encourage reporting to the police.

Address poisoning

Scammers study your public history, generate an address whose first or last few characters match one you use often, and send you a small transfer from it so it appears in your activity, hoping you'll copy it next time. In May 2024 Binance said it had found more than 15 million such addresses on BNB Smart Chain and Ethereum. OKX and Binance advise:

Check the entire address, not just the ends; recheck after pasting.
Never copy an address from an unknown transaction; use the deposit page or your address book.
Send a small test before a large amount, and stop if anything looks wrong.

Before the next transfer: six checks

Network, for compatibility, not price. The sending network must match the one chosen on the receiving deposit page. On OKX, a network that isn't listed after you choose the coin isn't supported; on Binance, check the Deposit & Withdrawal Status page, since a network can be supported while a token on it isn't. Withdrawal fees by network shows address formats and common mix-ups.
The address for that network. Copy it fresh after choosing coin and network, and don't reuse an address shown for a different network. OKX allows up to 20 deposit addresses, all of which receive funds, but never says one 0x address covers every EVM network.
Memo or tag, whenever the deposit page shows one.
Amount and token contract. OKX credits a deposit only if both sides use the same coin and network, the amount exceeds the minimum, and the token contract matches (app 6.169.0 or later: Deposit crypto > coin and network > Token contract). The minimum applies to what arrives after the sender's withdrawal fee, so make test amounts larger than it too.
A small test first. Binance suggests one the first time you withdraw to a new address. If it asks whether the receiver supports the network and you're unsure, click No, I'm not sure, pick the platform and click Check; if it flags the address, click Stop and Go Back.
An allowlist. OKX's withdrawal Allowlist limits withdrawals to saved recipients, and its optional New address withdrawal lock blocks new recipients for 24 hours. Binance's Withdrawal Whitelist holds up to 200 addresses; changing it may pause withdrawals for 24 to 72 hours.

Setting up the receiving account before a transfer? Both exchanges require identity verification before you can deposit. If you don't have an account yet, this site's codes give up to 20% of trading fees back on OKX (OK6669) and up to 20% of trading fees back on eligible Binance trades (BNB6669); the exchanges set the terms, and OKX only accepts a code during sign-up. We may earn a commission, and it doesn't raise your fees (disclosure). The sign-up steps are the same with or without a code: see the OKX and Binance registration guides.

FAQ

Can I get back crypto sent on the wrong network?

Possibly, if it reached your own exchange deposit address or your own wallet; rarely, if it reached someone else's. Neither OKX nor Binance guarantees it.

Can I recover crypto sent to the wrong address?

Only if whoever controls that address sends it back. First check it really is wrong: if the address came from your own OKX or Binance deposit page, it's an uncredited deposit, not a wrong address (see wrong address). If it belongs to another platform, contact that platform. Neither exchange can reverse a confirmed transaction to someone else's address.

How long does recovery take, and what does it cost?

Binance: 5 to 30 working days; free, 1 USDT, 20 USDT or the coin's network withdrawal fee depending on the case (see the table), charged only on success. OKX's help center publishes no fee or timeframe for wrong-network recovery; an OKX Learn article only says fees or minimums may apply.

I sent USDT to OKX over BEP20. What now?

Check Untradable assets for USDT-BSC and withdraw it back over BSC if a Withdraw button appears; otherwise use the Deposit Self-Service Tool.

I deposited through the Taiko network. Can I recover it?

Neither exchange supported deposits on the Taiko network on October 18, 2026, so it's an unsupported-network deposit. On OKX, check Untradable assets, then use the Deposit Self-Service Tool; on Binance, apply under the 20 USDT unsupported-EVM-network category, which doesn't name Taiko. Neither is guaranteed.

I forgot the memo on Binance. Is it gone?

Not necessarily. For a listed coin, apply through Tag/Memo Recovery (/my/wallet/recovery/form/d after logging in). It costs the network withdrawal fee, takes about 7 working days and returns the coins to the sending address. It fails if the wrong memo belonged to another user or the amount left after the fee is below the minimum withdrawal.

Why did the transfer go through on the wrong network?

EVM networks share the 0x format, so an Ethereum address is also valid on BNB Smart Chain, Arbitrum, Taiko and others. A format check can't tell which networks the receiver watches.

Can I import an exchange deposit address into MetaMask?

No. The exchange holds those keys, which is why these cases go through its recovery process.

Someone offered to recover my funds for a fee. Should I pay?

No. Only the exchange's own recovery process or whoever controls the receiving address can move the coins. OKX says it never asks for SMS, email or authenticator codes, and no recovery process needs your password, seed phrase or private key. See OKX official website and scam checks for other warning signs.

Sent Crypto to the Wrong Network? Recovery on OKX and Binance (2026)